FAQ
Starlit Wishes Team
General Questions
How do I purchase a game account?
Browse our listings, select the account you wish to purchase, and click the 'ADD TO CART' button. Follow the prompts to complete the payment and receive your account details.
How can I contact Customer Support?
You can reach our customer support team by clicking on the 'Contact Us' page to drop us an email or using the live chat function. We typically respond within 24 hours!
Account Information
Are the game accounts fully unlinked?
Most of our accounts are fully unlinked. Some accounts are created with a dummy email, which you will have full access to, allowing you to change the email to your own.
What does 'fully unlinked' mean?
'Fully unlinked' means that the game account is not associated with any previous email or social media account, allowing you to link your own and have full control.
How do I change the account information after purchase?
After purchasing, you will receive instructions on how to link your email or social media to the account or change the dummy email to your own. If you need further assistance, our support team is here to help.
Can I link my email or social media to the game account?
Yes, you can link your email or social media to the game account. If the account is created with a dummy email, you will have full access to change it to your own email.
What should I do if I have trouble accessing my new account?
If you encounter any issues accessing your account, please contact our customer support team immediately for assistance.
Buying and Ordering
How long does it take to receive my account after purchase?
You will typically receive your account details within a few minutes to a few hours after purchase via our automated dispatch system. Some accounts may require manual dispatch, which could take a bit longer up to 24hours. If you did not receive your order after then, feel free to reach out to us with your Order Number!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
Is it safe to buy game accounts online?
Yes, it is safe to buy game accounts from Starlit Wishes. We ensure that all accounts are secure and provide full ownership to our customers.
Can I request a custom game account?
Yes, you can request a custom game account by contacting our support team with your specific requirements.
Pricing and Payments
How are the prices determined for game accounts?
Prices are based on the rarity and quality of the characters, level of the account, and other unique features. We strive to offer competitive prices.
Do you offer refunds or exchanges?
Due to the nature of digital goods, we do not offer refunds or exchanges. However, if there is an issue with your purchase, please contact our support team for assistance.
What should I do if I encounter a payment issue?
If you experience any payment issues, please contact our support team for help. We will work with you to resolve the issue promptly.
Can I pay in different currencies?
We accept ALL major credit cards, PayPal, Google Pay, and Apple Pay.
All payments are securely processed with 128-bit encryption - nice! 💳
Security and Trust
How do you ensure the safety of the accounts you sell?
We thoroughly verify and secure all accounts before listing them for sale. Each account is either fully unlinked or created with a dummy email that you will have full access to, ensuring you can secure it as your own.
What measures do you take to prevent fraud?
We use secure payment gateways and have strict verification processes to prevent fraud and ensure the safety of our customers.
Are there any risks involved in buying game accounts?
While we ensure the safety and security of our accounts, it is important to follow our guidelines for linking and securing your new account to minimize any risks.
How do you handle malicious reviews or feedback?
We take all feedback seriously and investigate any malicious reviews. Our priority is to provide excellent service and resolve any issues promptly.
What guarantees do you offer with your accounts?
We guarantee that all accounts are as described and either fully unlinked or created with a dummy email that you will have full access to. If you encounter any issues, our support team is here to assist you.
HELP US HELP YOU!!
Troubleshooting
Unable to Login: "Too many requests, try again later"
This error usually appears when there have been too many login attempts. Please try the following methods to resolve the issue:
✦ Switch to a different device, network, or IP address.
✦ Wait a few days and try logging in again.
✦ Use the official HoYoverse website to bind your email and then log in via email.
Unable to Bind Email or Change Password: "Too many requests, try again later"
If you see this error, you will need to wait 7 days before attempting to change it again. This occurs because you logged in from a new location or IP address, which is a security feature to protect accounts from phishing and hackers. Rest assured, your account is still safe and secure.
Received the Wrong Account or Account Starts at Tutorial
If you encounter this issue, please double-check that you are logging into the correct server.
If the problem persists, please contact us for further assistance.
Username or Password Error
Ensure that you enter the login information correctly. The best way to avoid errors is to copy and paste the login details provided.